How Vendasta’s AI Receptionist helped Elite Web Professionals capture 700+ qualified leads in 4 months for one client
Elite Web Professionals is an Atlanta-based website design agency.
Helps entrepreneurs, service professionals, and local businesses grow online.
A Vendasta partner since 2024.
The Challenge:
Elite Web Professionals uncovered a critical issue for their client, Choice Signature Luxury Car Rental. Despite a steady stream of inbound calls, too many potential customers were slipping through the cracks when no one answered immediately.
Missed calls often turned into missed opportunities, as follow‑up attempts were frequently ignored because callers either assumed the unfamiliar number was spam or had already contacted and booked with another service provider by the time contact was made. This gap in timely engagement was costing the business valuable leads.
To close that gap, Elite Web Professionals implemented Vendasta’s AI Receptionist, ensuring every inquiry received an instant response while giving the team deeper insight into call patterns and lead behavior.
Turning missed calls into measurable growth with Vendasta’s AI Voice Receptionist
1,017
Calls
handled
By routing unanswered calls to Vendasta’s AI Receptionist, the agency ensured every inquiry was addressed without delay.
778
Qualified leads
captured
By delivering instant, informative conversations, the AI Receptionist kept prospects engaged and ready to convert.
76%
Conversion
rate
By customizing the AI’s responses with qualifying questions, they filtered out low-intent callers and captured only high-quality leads.
Background
Elite Web Professionals is an Atlanta‑based website design and SEO agency dedicated to helping entrepreneurs, service professionals, and local businesses grow online with confidence.
Founded by Christopher Williams, the agency was built on a clear goal: to give everyday business owners, not just those with a tech background, the tools and strategies they need to market and grow successfully.
One of their clients, Choice Signature Luxury Car Rental in Atlanta, offers premium vehicles for high-end travel and ride-share drivers. Although the business attracted significant interest, many leads fell through due to delayed or missed responses to inbound calls.
Christopher Williams, President of Elite Web Professionals, approached this challenge with an AI-first mindset:
“I’m heavy in AI. I’m always looking for ways to create better customer relations, reach more customers, and generate more leads. Vendasta’s AI tools help me do that.”
Objectives
Elite Web Professionals set out with a clear mission for their client, Choice Signature Luxury Car Rental: to turn every inbound call into a genuine opportunity, rather than a missed connection.
They knew that capturing interest in the moment could make the difference between winning or losing a booking. Beyond simply answering calls, the agency sought to design a system that would educate, qualify, and convert prospects more efficiently—all while providing the Choice Signature team with visibility into every lead.
Their goals included:
- Improve lead capture and response time: Ensure that no call ever goes unanswered, even outside of standard business hours.
- Qualify leads more efficiently: Quickly determine whether a caller met key criteria to focus follow‑up efforts on high‑intent prospects.
- Educate prospects early: Use the first interaction to explain requirements, pricing expectations, and rental options, setting the stage for smoother conversions.
- Build a reliable follow-up system: Capture names, numbers, and call details in real-time so that no lead data is lost and follow-up can be timely and personal.
- Increase bookings and satisfaction with AI: Build AI-powered, automated workflows to capture leads, drive higher conversion rates, and provide a more personalized customer experience.
“All I really need is a name—once I have that, it becomes a lead. That’s one of the strengths of the AI Voice Receptionist: callers feel like they’re speaking with a real answering service, so they’re comfortable sharing their information,” explains Christopher.
Execution
To solve Choice Signature’s missed‑call problem, Elite Web Professionals deployed Vendasta’s AI Voice Receptionist.
They built a workflow where every call first rang through to a human receptionist. If unanswered within a specified number of rings, the call automatically transfers to the AI Voice Receptionist, ensuring no lead slips away to voicemail. This seamless handoff allowed the business to maintain a human touch while guaranteeing immediate engagement at any hour.
Christopher Williams then customized the AI Receptionist’s knowledge base with detailed prompts and qualifying questions tailored to Choice Signature’s services.
For example, the system now asks whether callers have a chauffeur’s license before renting certain luxury vehicles for ride‑share purposes. This not only filters out unqualified leads but also educates prospects right away, saving time and setting accurate expectations upfront.
“We trained the receptionist to ask them what the purpose of their call was. This particular company does rideshare rental, luxury car rental, and daily rentals, so based on their needs, we gave it different scripts to respond. For many people, it answered their initial questions until we could call them back,” explains Christopher.
Additionally, appointment booking was enabled through both voice and chat, providing prospects with multiple easy paths to book a car and become a customer.
Rather than replacing human interaction, the agency positioned AI Voice and Chat Receptionists as a time-saving tool that enhances client relationships and improves operational efficiency.
With the power of AI, they can now handle high volumes of calls, collect crucial lead information, and allow teams to focus on follow‑ups that drive revenue. This thoughtful execution turned the agency’s lead management from reactive to proactive, unlocking new growth for their client.
Results & impact
With the help of Vendasta’s AI Receptionist, Elite Web Professionals dramatically improved lead engagement and conversion for Choice Signature Luxury Car Rental.
By ensuring no call went unanswered, the business captured 700+ qualified leads in just 4 months—opportunities that previously would have been lost due to delayed follow‑ups or unanswered calls.
Beyond sheer volume, the AI Receptionist also raised lead quality, filtering out unqualified inquiries and educating high‑intent prospects upfront. These enhancements gave Christopher Williams and his team the insights they needed to act quickly and strategically.
Here’s a side‑by‑side look at the transformation:
| Metric | Before Vendasta | After Vendasta |
|---|---|---|
| Lead capture | Many inbound calls went unanswered, with no visibility into who called or what they needed. | 700+ qualified leads captured in 4 months, with full visibility into caller intent and details. |
| Response time | Callers often waited too long for follow‑up, losing interest or ignoring callbacks from unfamiliar numbers. | Real-time engagement within seconds of a missed call, keeping prospects warm and connected. |
| Lead quality | No filtering of leads; unqualified callers consumed time and resources. | Pre‑qualification built in, asking key questions (like chauffeur’s license) to focus on serious prospects. |
| Follow‑up | Manual callbacks with little information, making it harder to personalize outreach. | Caller names, needs, and details automatically logged, enabling faster, more tailored follow-ups. |
| Customer experience | Frustration from missed connections and a lack of clarity. | A seamless, responsive experience that builds trust and accelerates booking decisions. |
The result? Elite Web Professionals built a smarter, more efficient system for capturing and managing leads. With real‑time data on caller behavior, the agency can now make informed decisions, personalize outreach, and drive stronger results for their clients.
What’s next
Christopher Williams and his team aren’t stopping at inbound success. Having proven the power of Vendasta’s AI Receptionist to capture and qualify leads, their next focus is on outbound growth—building smarter, more connected systems that keep conversations going.
By linking lead data across platforms and refining follow‑up timing, the agency is working to ensure that no opportunity stalls after that first call. They are also exploring how Vendasta’s AI can trigger automated yet personalized outreach—nudging prospects at just the right time with the right message.
Equally important, Elite Web Professionals remains committed to blending AI efficiency with human expertise. Their goal is to keep clients visible and competitive online, ranking higher on Google, converting more visitors, and embracing AI as a tool that enhances, rather than replaces, human connection.
“The way Vendasta has embraced AI technology is refreshing. My clients have been so excited.” The future looks bright for Christopher and his clients, and we’re proud to help power it.
“The AI Voice Receptionist has been a game changer. It gave us visibility into missed calls we never knew about—now we know who’s calling, what they need, and we can follow up.”
Christopher Williams
President of Elite Web Professionals
Best-selling products
Conversations AI
Help businesses engage, nurture, and convert customers with intelligent, automated messaging across channels.
Social Marketing
Manage thousands of client accounts, streamline workflows, and unlock revenue opportunities with rebranding.
Local SEO
Boost local search rankings with easy listing management.
Wordpress Hosting
Build fast, secure, and beautiful WordPress websites for your clients’ businesses.
Conclusion
Elite Web Professionals’ journey with Vendasta shows just how far AI and automation can elevate a digital agency’s impact. What began as a challenge—too many missed calls and lost opportunities—evolved into a blueprint for capturing leads at scale and driving measurable growth.
With Vendasta’s AI Receptionist, they’ve built a system that delivers faster responses, smarter engagement, and deeper insights into every customer interaction. And as the agency continues to refine outbound strategies, integrate data across systems, and create more intelligent follow‑up processes, their clients stand to benefit even more.
Elite Web Professionals isn’t simply keeping up with change—they’re setting the pace for what modern marketing support looks like. For small businesses, that means more opportunities captured, more revenue earned, and more confidence in every conversation.
Ready to scale your agency with the same tools and results? Let’s make it happen. Partner with us today.
Start making more money with Vendasta
Ready to explore the Vendasta platform?
Talk to one of our experts or try our software for free to discover exactly how we can help your business sell more at scale.
Get a demo
Talk to a real person
Get free access
Register for a free account
