From launch to $3M revenue and 100% retention: Gig Strategic’s growth with Vendasta
Gig Strategic is a Virginia-based full-service digital marketing agency.
Serves local and regional businesses across industries such as home services, retail, and franchising.
Founded in 2019 and built entirely on Vendasta’s platform.
The Challenge:
When Gig Strategic launched in 2019, their objective was clear: build a scalable, credible, and trusted digital marketing agency for small and medium-sized businesses. But first, they needed to establish their client base, systems, and operational infrastructure from scratch. This became more urgent as the market rapidly shifted online during the COVID-19 pandemic.
Gig Strategic needed to establish operations, deliver services, manage fulfillment, and report results, all at once. Success depended on finding a comprehensive solution that could provide the tools, technology, and operational framework to support their clients and their own growth from day one.
This led Gig Strategic to adopt Vendasta as the foundation for their business operations.
The results of smart growth: revenue, retention, and recurring income
Total marketplace
revenue
By using Vendasta’s digital marketing solutions to accelerate sales, deliver immediate client value, and scale fulfillment.
100%
Client retention
rate
By providing transparency through Business App, real-time responsiveness with Conversations AI, and consistent value with reputation and SEO tools.
$51.8K
Monthly recurring
revenue
By building an end-to-end sales and marketing engine on Vendasta’s platform, combining automation with relationship-focused delivery.
Background
Gig Strategic was founded in Charlottesville, Virginia, in 2019 with no clients, no infrastructure, and no established presence. The agency was built entirely from scratch with a clear goal: to help local and regional businesses navigate the shift to digital with dependable, relationship-focused service.
Max Mohr, who joined as the company’s first employee and now serves as CEO, quickly recognized that small businesses needed more than occasional support. They needed a trusted partner who could provide professional marketing services, clear reporting, and measurable results.
From the beginning, Gig Strategic’s strategy was different. Instead of piecing together disparate tools or building an expensive internal tech stack, the agency adopted Vendasta’s unified platform as the backbone for all operations. As Max Mohr explains:
“Our company was built the day we found Vendasta. We didn’t have to waste time piecing together systems. We launched with a full platform, and that let us focus on what matters: learning the marketing, helping local businesses, and becoming a trusted partner in our community.”
This decision allowed Gig Strategic to go to market quickly, offer a complete suite of services, and deliver immediate value to clients.
The agency’s focus on transparency, client education, and hands-on support helped it grow rapidly beyond its local roots, expanding into new industries and regions while maintaining close relationships with every client.
Objectives
Gig Strategic’s objectives with Vendasta were clear:
- Establish operations from day one: Build a scalable digital marketing agency from zero using an integrated platform.
- Provide transparency and reporting: Offer clients clear, centralized visibility into their marketing performance and results.
- Achieve 100% client retention: Maintain long-term relationships by consistently delivering measurable value.
- Expand into new markets: Grow beyond local roots to serve clients in multiple industries and states.
- Leverage AI-powered tools: Improve responsiveness and lead management through solutions like Conversations AI and Reputation Management.
With a clear plan and the right platform, Gig Strategic was able to launch quickly, scale sustainably, and deliver real results for every client.
Execution
1. Business App for transparency and client visibility
Every Gig Strategic client starts with Business App as their central portal, providing a unified view of campaign performance, analytics, and reporting. This approach creates transparency and makes it easier for clients to understand their marketing results, setting Gig Strategic apart from competitors who provide disconnected, occasional reports.
2. Conversations AI for lead capture and responsiveness
Conversations AI powers 24/7 inquiry management for both Gig Strategic and their clients, centralizing incoming messages from multiple platforms. Vendasta’s AI Chat & Voice Receptionists improve responsiveness and support modern customer expectations for immediate replies.
We’re probably the most enthusiastic users of Conversations AI ourselves. We like knowing it works. It’s a front line of defense, a friendly AI agent that knows our business and helps us engage visitors right away,” explains Max.
3. Reputation Management for building trust and improving SEO
Gig Strategic helps clients collect, monitor, and respond to reviews efficiently, improving online reputation and contributing to better search visibility. Reputation Management is a critical service offering for small businesses that rely on trust signals to win local customers.
4. Vendasta Marketplace for scalable, high-quality fulfillment
To maintain quality while scaling, Gig Strategic uses Vendasta’s Local SEO to help businesses get found on local search. This eliminates the burden of in-house fulfillment while ensuring services such as SEO and paid advertising meet high standards and deliver results for clients.
5. Snapshot Reports as a sales enablement tool
Gig Strategic uses Snapshot Reports to give prospects an objective view of their current digital presence during the sales process. This consultative approach builds credibility and helps accelerate the sales cycle.
By using these tools, Gig Strategic works efficiently, grows steadily, and delivers real value to clients—while keeping relationships at the center of everything they do.
Results & impact
Vendasta has been Gig Strategic’s solid operational foundation from day one. Every tool, system, and process is built on the platform, enabling the agency to scale efficiently and deliver measurable results while maintaining a high level of service and client retention.
What started as a business in its launch phase has grown into a multi-state digital marketing agency with a consistent track record of performance and client retention.
Here’s how the numbers tell the story:
| Metric | Before Vendasta | After Vendasta |
|---|---|---|
| Clients | Active client base across multiple states | |
| Engaged Accounts | 192 engaged accounts | |
| Marketplace Revenue | Business at launch phase |
$3.05M |
| Monthly Recurring Revenue | $51.8K | |
| Client Retention Rate | 100% |
Max Mohr emphasizes the role of this partnership:
“Vendasta has played an important role in how Gig Strategic continues to evolve, helping us deliver measurable value while maintaining our commitment to relationship-driven service.”
What’s next
For the next phase of growth, Gig Strategic is focused on:
- Enhancing lead capture and client responsiveness: Broader deployment of Conversations AI and other AI-powered tools
- Expanding market reach: Adding clients in new industries and additional U.S. states
- Maintaining transparency and client trust: Continuing to use Business App as a key tool for reporting and engagement
With Vendasta, Gig Strategic is building a future where integrated technology strengthens their ability to provide personal, consultative service at scale.
“Vendasta allows us to continue to grow and evolve as an agency without having to do the heavy lifting of developing technology. We keep it simple for our clients, so when the tech becomes invisible, the value becomes obvious.”
Max Mohr
CEO of Gig Strategic
Best-selling products
Conversations AI
Help businesses engage, nurture, and convert customers with intelligent, automated messaging across channels.
Reputation Management
White-label online review management software for businesses and multi-location brands.
Social Marketing
Manage thousands of client accounts, streamline workflows, and unlock revenue opportunities with rebranding.
Local SEO
Boost local search rankings with easy listing management.
Conclusion
Gig Strategic demonstrates what’s possible when an agency builds its entire business on a unified platform from day one. They have grown from a business at launch phase into a multi-state digital marketing partner that delivers measurable results for every client, while maintaining strong relationships and transparent service.
Their ability to scale quickly, retain every client, and drive consistent revenue growth reflects a clear strategy and disciplined execution. As they continue to expand, Gig Strategic remains committed to supporting clients with the right tools, clear reporting, and dependable service.
If you’re ready to grow, scale, and retain clients at every stage, Vendasta is the platform that can help.
Agencies like Gig Strategic are proving what’s possible.
Let’s start building your growth story.
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